Stockist returns and exchanges policy
The returns and exchanges policy for in-store purchases (stockists such as Funeral Home or Crematorium) in Australia is as follows:
Yurn acknowledges the application of certain consumer rights under Australian law, including “consumer guarantees” outlined in the Australian Consumer Law. These terms of sale do not intend to limit or exclude any such rights.
For in-store purchases, Yurn generally does not provide refunds or exchange for change of mind. Please note that, unless permitted by law, items personalised with services like engraving or embossing may not be returned or exchanged. Urn jewellery must be returned in their original packaging, including seal stickers, and in saleable condition.
For faulty products, consumers may be entitled to a refund under the Australian Consumer Law. Yurn reserves the right to repair or replace an item before offering a refund, as permitted by law. Refunds will be processed in the form of the original tender, and for cash payments, returns will be processed via a wire transfer. For enquiries or information on Yurn stockist locations, Contact Us.
Need help?
For more information, please get in touch with the Client Care Team on 0400 000 000 or via our Contact Page.