Client Care

We're here to help

We’re here to guide you. Whether you’re choosing an urn, understanding how to care for your vessel, or simply unsure where to begin.

Most Common Questions

These are the questions most families have when choosing an urn. We’ve answered them simply, so you can feel confident in your decision.

URNS & TRANSFER
Is it safe to keep ashes at home?

Yes. Keeping ashes at home is a personal choice that many families make.

When placed in a secure, well-designed urn, ashes are safely contained and can sit comfortably within the home — often becoming part of a quiet, everyday sense of remembrance.

Read more about keeping ashes at home.

What size urn do I need?

The right size depends on who the urn is for and whether the ashes will be kept together or shared.

For most adults, a full-size urn is recommended. Some families also choose smaller urns or keepsakes if they plan to divide ashes.

Learn how to choose the right size.

How are ashes returned to a family from the crematorium?

It can depend on the crematorium, however most ashes are placed in a plastic bag. This bag is then put inside a temporary Urn or container. The family can then transport the remains safely.

How do I transfer ashes to an Urn?

To move the ashes from the temporary container into a more permanent vessel like an Urn, you can use the bag which has been supplied. You may choose to keep the ashes in the bag and simply move the filled bag from the temporary container to your permanent Urn. 

If you are wanting to remove the ashes from the plastic bag, locate one of the bottom corners of the bag, and cut a corner off in a diagonal direction. This will allow the ashes to fall freely from the bag into the Urn.

Explore how to transfer ashes safely.

Do I need to seal the Urn?

Not always.

Many urns are designed to close securely without being permanently sealed, allowing families the flexibility to open them if needed. Others can be sealed for long-term placement.

It simply depends on what feels right for you.

Where can I use a Yurn vessel?

Yurn vessels are designed and made to house human or pet ashes within an internal environment - usually a home. The scattering tubes are designed to temporarily house human or pet ashes which are then scattered. Not all of our vessels are made from materials that withstand the elements of weather, particularly in harsh summers like Queensland. If you plan to store your urn outdoors, its best that you select a material like brass, aluminium or good quality stainless steel.

How can more than one family member hold onto ashes?

If more than one family member would like to retain ashes, it is a popular choice to select urn sets or small urns. This allows ashes to be evenly distributed between two or three people and stored in a similar vessel that is part of a story set. Families feel comforted by the idea of having companion vessels that bring them all closer to their loved one.

Explore Urn Sets for sharing ashes.

Which products can be recycled?

Many of the Yurn vessels can be reused and recycled in various ways. All of Yurn's scattering tubes are biodegradable, therefore will break down if you decide to bury it. Most of the urns are made using materials which come from natural sources. However, materials such as ceramic can take a long time to break down. If you no longer require your Urn, we recommend you place it in a recycling bin so it can be crushed and reused into a range of useful products. This helps divert waste away from landfill and helps lower emissions and toxic outputs used in production processes.

SCATTERING & SHARING ASHES
How can more than one family member hold onto ashes?

If more than one family member would like to retain ashes, it is a popular choice to select urn sets or small urns. This allows ashes to be evenly distributed between two or three people and stored in a similar vessel that is part of a story set. Families feel comforted by the idea of having companion vessels that bring them all closer to their loved one.

Explore Urn Sets for sharing ashes.

How do you use the scattering tubes?

Scattering tubes can be ready to use in 6 simple steps. First, remove the lid to the tube by gently pulling and with a slight twisting motion. Next, remove the inner white tube with the open end facing up. Fill the white tube with ashes. Line up the outer tube on the opening and push outer tube down over inner white tube. Once the tubes are back together, attach the supplied sticker over the vent hole. Now that the vent hole is sealed, turn the tube over and place the lid on. When you are ready to scatter, remove the lid and push the perforated disc down into the tube to open. 

Watch the instructions on preparing the scattering tube.

Can the scattering tube be kept after scattering?

Yes, the scattering tube's main purpose is to house ashes temporarily so they can be transported to their final resting place for scattering. Once this is complete families may chose to retaining the tube at home as a keepsake, bury the tube where ashes were scattered (as it will biodegrade), keep the tube to reuse for another family member, recycle or compost it. The tube could also be donated to another family or a local funeral home to help those in financial need.

ORDERS & SUPPORT
What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express. We also accept payment via PayPal. 

How do I contact Yurn if I have a question or concern?

You can contact our service team by sending your query via email or text. Our team is available to assist you with any questions or concerns you may have.

Where is the Yurn head office?

Yurn is located in Brisbane, Queensland, Australia. To contact Yurn, choose from the Email or SMS options to speak to a team member at a time that suits you.