FAQ

What do most people do with an Urn?

Many families opt to keep the Urn and display it in a prominent place within their home. Even if you divide the ashes and scatter some, keeping the rest in an Urn is a popular way family members feel connected to and reminded of their loved one.

What else can you do with ashes in an Urn?

An Urn can be buried in a small plot or within a memorial site. This can take place in a cemetery, like a garden or interred in a grave site. It is important to check with your chosen cemetery to ensure the Urn is suitable for its desired resting place. A columbarium niche, for example, usually has specific sizing requirements. Another option is to scatter the ashes at a requested or chosen location that is meaningful to your loved one. You may need to ask permission if this location is on public property or someone else’s private property.

How are ashes returned to a family from the crematorium?

It can depend on the crematorium, however most ashes are placed in a plastic bag. This bag is put inside a temporary Urn or container. The family can then transport the remains safely.

How do I transfer ashes to an Urn?

To move the ashes from the temporary container into a more permanent vessel like an Urn, you can use the bag supplied in your Love & Care Pack. We encourage the use of a cremation bag for all Yurn Cremation Urns as an added layer of protection for your ashes and the Urn itself.

Follow this 6 step process to decant your ashes from a bag into a large or small Cremation Urn.

What else can go in an Urn?

It is a personal choice what you decide to put into your vessel. Some families may choose to add just the ashes. 

An Urn can house the ashes as well as small personal items of their loved one. As long as your vessel is large enough, you are able to store any dry contents.

Do I need to seal the Urn?

No. It is not a requirement to seal an Urn, whether that's temporarily or permanently. It is up to the family to make that choice. A reason for leaving the Urn unsealed is if you think the ashes may be shared between family members or you wish to combine ashes with another loved one at a later stage. Another reason why some families choose to leave the Urn unsealed is for future scattering or a future ceremony.

If you plan to travel with ashes, you may wish to seal the vessel. If you are taking ashes on a plane, you will need to check the guidelines issued by your chosen airline.

How do I temporarily seal an Urn?

An Urn can be temporarily sealed by gluing the lid to the rest of the vessel. Using the brass handle, carefully remove the lid (by twisting the handle slowly and with a very slight motion). The lid should release with only a small amount of resistance. Using a PVA or wood glue, squeeze 3-4 drops around the rim of the Urn vessel (not the lid). With a dry soft cloth, wipe any excess glue off straight away before it dries. Once the lid is in its fixed position, leave it to dry completely.

When you need to remove the lid again, use dental floss in a back and forth motion (like a saw) to gently loosen the glue around the rim between the lid and body of the vessel. We recommend having two people complete this removal, so one person can tightly hold the Urn and the other person can perform the ‘sawing’.

We do not recommend sealing any of our Luxe range Urns, to avoid spoiling the fabrics.

How do I permanently seal an Urn?

Use all purpose glue that sticks to the material of the Urn. Our Urns can come in a variety of materials such as ceramic, glass, wood, porcelain, terracotta or dolomite with a wood lid. Please check your local hardware store for the most appropriate glue.

We do not recommend sealing any of our Luxe range Urns, to avoid spoiling the fabrics.

Where can I use an Yurn vessel?

Yurn vessels are designed and made to house human or pet ashes within an internal environment - usually a home. The scattering tubes are designed to temporarily house human or pet ashes which are then scattered. Not all of our vessels are made from materials that withstand the elements of weather, particularly in harsh summers like Queensland. If you plan to store your Urn outdoors, it is best that you select a material like brass, aluminium or good quality stainless steel.

How can more than one family member hold onto ashes?

If more than one family member would like to retain ashes, it is a popular choice to select vessel sets. This allows ashes to be evenly distributed between two or three people and stored in a similar vessel that is part of a story set. Families feel comforted by the idea of having companion vessels that bring them all closer to their loved one.

How do you use the scattering tubes?

Scattering tubes can be ready to use in 6 simple steps. First, remove the lid to the tube by gently pulling and with a slight twisting motion. Next, remove the inner white tube with the open end facing up. Fill the white tube with ashes. Line up the outer tube on the opening and push outer tube down over inner white tube. Once the tubes are back together, attach the supplied sticker over the vent hole. Now that the vent hole is sealed, turn the tube over and place the lid on. When you are ready to scatter, remove the lid and push the perforated disc down into the tube to open. 

Check out instructions on preparing the scattering tube.

Can the scattering tube be kept after scattering?

Yes, the scattering tube's main purpose is to house ashes temporarily so they can be transported to their final resting place for scattering. Once this is complete, families may choose to retain the tube at home as a keepsake, bury the tube where ashes were scattered (as it will biodegrade), keep the tube to reuse for another family member, recycle or compost it. The tube could also be donated to another family or a local funeral home to help those in financial need.

Which products can be recycled?

Many of the Yurn vessels can be reused and recycled in various ways. All of Yurn's scattering tubes are biodegradable, therefore will break down if you decide to bury it. Most of the Urns are made using materials which come from natural sources. However, materials such as ceramic can take a long time to break down. If you no longer require your Urn, we recommend you place it in a recycling bin so it can be crushed and reused into a range of useful products. This helps divert waste away from landfill and helps lower emissions and toxic outputs used in production processes.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express. We also accept payment via PayPal.

How do I contact customer service if I have a question or concern?

You can contact Yurn by sending your query via our Client Care. Our team is available to assist you with any questions or concerns you may have.