Overview
This Policy was last reviewed and updated in April, 2023.
Yurn values and respects the privacy of the people we deal with. Yurn is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
Privacy Policy
This Privacy Policy applies to Yurn ABN 84678936144 and its affiliates and subsidiaries (collectively, “we”, “us”, “our” and “Yurn”). This Privacy Policy describes how Yurn collects and uses Personal Information (as defined in Section 2), including through our website www.yurn.com.au and mobile applications (the “website” or “site”). This Privacy Policy also describes the choices available to customers regarding uses of your Personal Information and how you can access and update information.
Yurn is committed to protecting the privacy of our users. We do not share any Personal Information with Third Parties in ways that are not disclosed in this Privacy Policy. Visitors to our website can access information about Yurn’s policies and access help information. Yurn’s products available to wholesalers, existing customers and visitors to the site are collectively referred to as “services”.
By using our site, you acknowledge the use and disclosure of your Personal Information as described on this page. This Privacy Policy may change, without notice, and it is up to each visitor to check this page for the most current version. If we make changes to this Privacy Policy, we will notify you here, by email or by means of a notice on the site’s home page prior to the change becoming effective.
Personal Information
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
- name;
- mailing or street address;
- date of birth;
- email address;
- phone number
- gender
Under certain circumstances, Yurn may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, religious or philosophical beliefs, or health information. If we collect your sensitive information, we will do so only with your consent.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
- interact with us over the phone;
- interact with us in person;
- interact with us online;
- participate in surveys or questionnaires;
- attend a Yurn event;
- subscribe to our mailing list;
- apply for a position with us as an employee, contractor or volunteer;
Collecting information
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from Funeral Homes, Crematoriums or other similar services. We collect your personal information from these third parties to helps us update, expand and analyze our records, identify new users, and provide products and services that may be of interest to you. If Yurn receives information about you from other sources, including publicly available databases or Third Parties, data will be lawfully obtained and combined with existing data we already have about you.
How personal information is used
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- provide you with information or services that you request from us;
- deliver to you a more personalised experience and service offering;
- improve the quality of the services we offer;
- internal administrative purposes;
- marketing and research purposes;
The above list is non-exhaustive and serves as examples only. The list can be tailored at any time.
Disclosing personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- our third party service providers (for example, our IT providers);
- our marketing providers;
- our professional services advisors;
The above list is non-exhaustive and serves as examples only. The list can be tailored at any time.
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in Hong Kong, Singapore, Dubai, Brussels, London and New York.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
- you have given us your consent to disclose personal information to that third party; or
- we reasonably believe that:
○ the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
○ the law or binding scheme can be enforced; or
- the disclosure is required or authorised by an Australian law or court / tribunal order.
Protecting your personal information
Yurn will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- having a robust physical security of our premises and databases / records;
- taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
- having technological measures in place (for example, anti-virus software, fire walls).
The above list is non-exhaustive and serves as examples only. The list can be tailored at any time.
Cookies
Yurn website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and Yurn website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Website analytics
Our website uses JetPack Application to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
If you request a password reset, your IP address will be included in the reset email.
Direct Marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe” set out in the relevant communication] / [contacting us using the details set out in the “Contact us” section below].
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Access personal information
How to access and correct your personal information
Yurn will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 3 business days. We will deal with such a request by emailing us at hello[at]yurn.com.au.
Links to third party sites
Yurn website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Inquiries and Complaints
For complaints about how Yurn handles, processes or manages your personal information, please contact hello[at]yurn.com.au. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 3 business days for Yurn to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Yurn’’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
hello[at]yurn.com.au. Attention: Yurn Privacy Officer,